There are 3 types of railway tickets:
1. Paper ticket is a regular ticket of a strictly accountable form or a Travel document of a standard form. You can purchase such ticket at a railway ticket office only.
2. Deferred-printing ticket is a ticket bought online but requiring a prior exchange at a ticket office. As a result of purchasing such a ticket, a passenger will receive an Order Form with a 16-digit code.
Travel document is printed based on an order code, therefore you can visit the Ukrzaliznytsia ticket office either with a printed Order Form or with a written-down code.
We recommend to make an exchange 1 hour before the train departure at a designated railway ticket office. Exchange of an Order Form at the official ticket offices of Ukrzaliznytsia is free of charge!
3. Electronic ticket, unlike an Order Form, is a valid travel document and does not need to be subsequently exchanged at a ticket office. As a result of purchasing an electronic ticket, you will receive a Boarding document.
Boarding document can be shown to a train conductor either in the printed form for reading a QR code or on the screen of your phone, tablet, etc. Boarding document can also be printed at the railway ticket offices on the mainland of Ukraine based on a code that starts with a hash symbol (#) and contains digits and Cyrillic letters.