- If tickets have been returned at a railway ticket office:
Travelbook initiates the refund of money after receiving a corresponding refund of train ticket register from Ukrzaliznytsia. Registers are usually sent based on the results of the week with a delay of several days.
The refund will be made to a payment instrument with which a ticket was purchased (bank card, electronic money, etc.). According to the rules for making payments, the money will be transferred within 3 banking days.
Therefore, it can take up to 20-30 business days from the moment a ticket is returned at a railway ticket office till the moment the money are transferred to an account.
- If tickets have been returned on the Travelbook website:
The refund of money will be made automatically. The money will be transferred to your payment instrument within 3-5 banking days.