Railway tickets onlineFAQHow quickly will the money be refunded if I return a railway ticket?

How quickly will the money be refunded if I return a railway ticket?

Returning railway tickets
Electronic railway ticket
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Boarding a train
Discounts and concessions for railway tickets
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  • If tickets have been returned at a railway ticket office:

Travelbook initiates the refund of money after receiving a corresponding refund of train ticket register from Ukrzaliznytsia. Registers are usually sent based on the results of the week with a delay of several days.

The refund will be made to a payment instrument with which a ticket was purchased (bank card, electronic money, etc.). According to the rules for making payments, the money will be transferred within 3 banking days.

Therefore, it can take up to 10-15 business days from the moment a ticket is returned at a railway ticket office till the moment the money are transferred to an account.

  • If tickets have been returned on the Travelbook website:

The refund of money will be made automatically. The money will be transferred to your payment instrument within 3-5 banking days.

We recommend you to keep the return documents until the complete transfer of funds to your bank card.