Railway tickets onlineFAQHow to proceed if the travel documents have been left with a fareweller?

How to proceed if the travel documents have been left with a fareweller?

Boarding the train
Electronic railway ticket
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According to the Rules of Ukrzaliznytsia, if, after the train departure, a passenger has left his/her travel documents with a fareweller, the latter must immediately, but no later than 3 hours after the train departure, hand them over to the departure station manager. The latter sends a telephone message to the train manager and manager of a station along the train's route where new travel documents can be issued during the train stop.

However, if you have purchased electronic tickets on train by Travelbook website, then:

1. You can go to your email inbox or log into your Personal account on the Travelbook.ua website, and then show a ticket from the screen of a mobile device or another gadget.

2. Your fareweller can take a photo of a travel document form or QR code and send it to you via one of the messengers (apps) installed on the phone.

We remind you that an electronic ticket can be printed an unlimited number of times. It is impossible to lose it since you always have its electronic copy. You are no longer dependent on paper-based media!