Railway tickets onlineFAQWhat should I do if a QR code on an electronic ticket is not recognized?

What should I do if a QR code on an electronic ticket is not recognized?

Boarding the train
Electronic railway ticket
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If attempts to read out a QR code from an electronic ticket when boarding a train are unsuccessful, train conductor can manually enter a ticket number into a device.

Ticket number is highlighted in large bold font in the field to the right of the text BOARDING DOCUMENT.